Support

Helpful Hints

In order to navigate our site successfully, you will need the software described below.

Our website was designed to be viewed with versions 4.5 or later of Microsoft Internet Explorer or Netscape Communicator. If you are an advisor and want to use our Advisor and Planners private section, you will need a browser that supports 128-bit encryption.

A lot of the information we offer at our website is available as .pdf files. You can view these files using the free software program Acrobat Reader, made by Adobe. For more information, click the following link:

• Download Acrobat Reader

Browsers requirements

• Microsoft Internet Explorer, Version 4.01 or higher (and the 128-bit update);
• Netscape, Version 4.61 or higher and the 128-bit version (do not use Netscape Communicator Version 6.0 or higher).
• For Macintosh users:
• Microsoft Internet Explorer, Version 5.0 (128 bit);
• Netscape Communicator, Version 4.75 (128 bit).

The whole truth about cookies!
A cookie is a feature that enables a browser to store information provided by the user and save it in a small text file on the hard disk. This information may be used later to simplify your navigation through Planners and Advisors section. Please note that no personal information is saved without your consent. Moreover, the information contained in cookies is intended solely to facilitate management of your work session. It is never transmitted to legal or other entities or permanently saved, as it is deleted as soon as you terminate your session.

Several sites offer information on this topic, including: http://www.microsoft.com/info/cookies.htm
http://www.tactika.com/cookie/ (French only)

Please note that these sites are not endorsed by OpenSky Capital and that OpenSky Capital assumes no responsibility as to their content.

Some more dos and don'ts

• Erase the cache memory of your browser. The cache memory is used to locally store Internet pages consulted, which improves the performance of your browser when you revisit the sites.
• Never open an executable file received by e-mail unless you trust the source and are sure that the sender has an updated antivirus program.
• Make sure the hard disk of your workstation and the printer are not in shared mode.
• Install the security upgrades for Windows, and Microsoft Office and keep them up to date. http://www.microsoft.com/downloads
• Install recognized antivirus software and update it. If you use Microsoft Word and Excel 97, activate Macro virus protection.
• If you use Microsoft Word and Excel 2000, set the security level to average or higher. This measure will notify you by a dialogue box of any unsigned macros and will let you disable such macros.
• If a Word document received by e-mail seems suspect, it is preferable to open it with Wordpad rather than with Word, because Wordpad does not recognize and will not open macros.
• Do not remain connected to the Internet unnecessarily.
• Make sure that your personal firewall and your antivirus software are active before you access the Internet.
• Regularly make backups of your important files.
• Never leave your computer unattended, especially if it is not protected by a screensaver.
• Don't download or install freeware, shareware or demo software for which you do not know the source.
  
  Install a personal firewall
  It is highly recommended that you install personal firewall software on your computer, especially if you use a high speed Internet connection. This type of software gives you additional protection to prevent unauthorized individuals from taking remote control of your station or from accessing your confidential data without your knowledge. Several sites offer information on this topic, including:
  
  http://www.pcastuces.com/securite/firewall/firewall.htm (French only)
  http://www.firewall-net.com
  http://websec.arcady.fr (French only)

Please note that these sites are not endorsed by the OpenSky Capital and that the OpenSky Capital assumes no responsibility as to their content.

FOR WINDOWS 95 / 98 / NT 4.0 AND MACINTOSH (POWER PC) USERS
To download Netscape Communicator 4.75, click here.

Once in the site, follow these easy steps to download the browser:

1. Choose the item "Netscape Communicator"
2. Choose the language "English"
3. Choose the operating system "Windows 95 / 98 or NT" or "Macintosh Power PC"
4. Choose version "4.75"
5. If asked, choose "base" or "complete" installation
6. Click on "download now"
7. Choose "save as", select the directory "desktop" and click on "save"
8. After the download is complete, double-click on the new icon on your desktop.
9. Follow the installation instructions on screen.

FOR WINDOWS 95/98/NT 4.0
To download the English version of Microsoft Internet Explorer 5.5, click here.
For the French version, click here.

Once at the site, follow these easy steps to download the browser.

1. Click on "Download Now"
2. In the new window, click on
   "Run this program from its current location" and then click on "OK"
   
   or
   
   click on "Save as", select directory "Desktop" and click on "Save"
   
   
3. If you have chosen to save the file, double-click on the new icon created on the desktop to continue with the installation; if not, go directly to the next step
4. Follow the installation instructions onscreen to install the browser.

For MacIntosh Users
To download the English version of Microsoft Internet Explorer 5.0 with 128-bit encryption, click here. Once at the site, follow these easy steps to download the browser.

1. Choose your downloading option in the language of your choice:
2. Binhex (.hqx) format if you are using a browser that is version 3.0 or lower or Macbinary (.bin) format if you are using a browser that is version 4.0 or higher
3. In the new window, click on "Run this program from its current location" and then click on "OK"
   
   or
   
   click on "Save as", select directory "Desktop" and click on "Save"
   
   
4. After the download is complete:
5. For Internet Explorer users (3.0 or higher): double-click on the new icon created on the desktop, or on the default download directory with the extension .smi, to extract the installation file. Open this new file and follow the installation instructions.
   
   For Netscape users: Use your decompression program to decompress and decode the .bin or .hqx file on your desktop. If you have installed Stuffit Expander (you can obtain a copy by visiting http://www.aladdinsys.com), simply drag the file onto the Expander icon, and the file will unstuff to reveal a file with the extension .smi. Double-click on this new file and follow the installation instructions.